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Question: Why doesn't the Trip Planner suggest the bus line I
use every day?
 The Trip Planner
cannot guess your travelling habits. The suggested routes are
calculated using only the available information about travel times
and the given search parameters. One benefit of the service is the
possibility to find new route alternatives. If you already know a
good way to make your trip, you can compare the routes suggested by
the Trip Planner to see if faster or easier options exist.
Question: Why doesn't the Trip Planner recognize the address
or place I'm searching for?
The address
database used by the Trip Planner is the best available data,
updated by the city survey offices. The index of places to search
for is collected from many different sources and updated manually,
so it will never be perfect. Please give us feedback about places
we should add.
Question: Why the routes shown on the map do not run along
the streets?
At the
moment Trip Planner can only place the stops along the route
correctly, the shape of streets will be added later. Walking paths
and distances are calculated along the street network, but at this
time we can only show the walking connection with a direct dotted
line.
Question: Why is the distance from my home to the nearest
stop calculated by the Trip Planner as much too long?
The walking
connections are calculated on a network of streets with additional
walking links. The Trip Planner does not know all possible
shortcuts and paths which are not built and maintained by the
cities.
Question: The default walking speed is too slow for me. Can I
change the setting?
The
advanced search options allow you to adjust several settings to
your preference, including the walking speed.
Question: I like to ride a bus to the city centre, so why
does the Trip Planner suggest taking the train?
The Trip
Planner will suggest the most favorable transport connections. The
regularity of train and metro services gives them preference over
bus when travel times are equal. At the moment there is no
available option to exclude certain modes of transport.
Question: Trip Planner suggests only routes with a transfer
from bus to bus, even though 20 minutes later there is a direct
service available. Why is that route alternative not shown?
All
connections suggested by the Trip Planner are strictly
time-specific. Starting at the time you gave, the route with a
transfer is the fastest way to get to your destination. If you
search for a later time, the direct connection may be fastest. You
can select the advanced search option 'least transfers' to find
direct connections.
Question: I have saved my home address in the own locations
and tried to search for a route home. After typing in the address
for origin I clicked my home address in the list for own locations.
The home address then appeared in the text field for origin, and
the address I typed in disappeared. What went wrong?
The
location for origin must first be confirmed by clicking the SEARCH
button before selecting the destination. When the text for origin
appears in bold green type, you can move on and select the
destination from saved locations or by using the index or map
search features.
Question: I have saved a search for my trip from work to
home as a browser bookmark. When I select it from the list, I get
route suggestions for a time which has already passed!
A
bookmarked search will save all attributes for the original search
including the time. You can update the search to current time by
clicking the 'Now'-link above the list of route suggestions.
Question: I wish to use public transport to go to the
Airport, but I do not know the street address.
How do I find the route?
There are
several ways to search for locations without knowing the address.
Easiest way is to simply type in the text field the name you do
know, or just the first few characters. The Trip Planner will then
return a list of all matching place names you can select from.
Other method is to look up the index, where all known locations are
listed, in this case under 'Terminals and stations'. If you can't
find the correct place name but you know its location, you can use
the map search and select your destination by pointing on the
map.
Question: What do the different coloured lines on the map
signify?
The Trip
Planner map service uses lines to show travel routes and circles to
show stops on the route. The colours signify the mode (type of
vehicle) used on that part of the trip: bus = dark blue, train =
red, metro = orange, tram = green, ferry = pale blue and walking =
blue dotted line. Transfers between modes are shown as yellow
circles, and the origin and destination are shown as yellow
squares. The mode icons used in the list of route suggestions also
use the same respective colours.
Question: How do I know where I need to get off the bus, when
travelling to a place I am not familiar with?
Under each
listed route suggestion you can find links 'Show route on the map'
and 'Show stop listing'. The listing of all stops along your route
can be printed and used to follow the progress of your trip. You
can also first use the map feature and adjust the view to show the
most critical part of your route. Then you can open the stop
listing under the map window and print the whole view on one page
to take along.
Question: Are the night buses included in the Trip Planner? I
was searching for a connection late on a Friday, but couldn't find
any routes using the night buses.
The night
buses are included in the data. When searching for a time past
midnight on a Friday, you need to change the date to Saturday.
Unlike the printed timetables Trip Planner changes date normally at
midnight. Thus the latest night bus services can be found by
setting the time and date to early morning of the next day.
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